Patient Experience of Care Survey

It is important for us to know how you rate our care and we would appreciate your comments and suggestions on how we can improve our service.
Please contact our Clinical Nurse Manager on 97912244 should you wish to discuss any issue further.

Please answer the questions by ticking the box that best describes your experience for each question

  • Bookings

  • Exceeded my ExpectationsMet my ExpectationsDid not meet my Expectations
    Initial bookings call/process
    Explanation of the Process
    Explanation of Costs
    Confirming my appointments
    Customer Service and Friendliness
  • Reception

  • Exceeded my ExpectationsMet my ExpectationsDid not meet my Expectations
    Overall atmosphere
    Reception admission process
    Customer Service Friendliness
  • Nursing

  • Exceeded my ExpectationsMet my ExpectationsDid not meet my Expectations
    Pre-Procedure Call/Appointment
    Nursing Admission Process
    Nursing Discharge Process
    Customer Service & Care
  • Anaesthetist

  • Exceeded my ExpectationsMet My ExpectationsDid Not Meet My Expectations
    Explanation of the Process
    Encouragement to ask questions
    Doctors service and care
  • Surgeon

  • Exceeded my ExpectationsMet My ExpectationsDid Not Meet My Expectations
    Communication of the Doctor
    Encouragement to ask questions
    Doctors Service and Care
  • General

  • Exceeded my ExpectationsMet My ExpectationsDid Not Meet My Expectations
    Educational forms/brochures
    Encouragement to ask questions
    Overall Experience
  • Would you Recommend us ?

  • Your experience of the healthcare journey can assist us in evaluating and improving the quality of our service at every level of the organisation; from participating in meetings, to reviewing and providing feedback on documentation; your expertise is important.

    If you are interested please tick this box and provide your name and contact details below. We will be in touch to discuss with you how we can work together for patient care at Bunbury Day Hospital.

    OPTIONAL: